Privacy Policy

Effective Date: October 7, 2025

Introduction

Progress Investigations (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, employees, and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Contact Person / Data Protection Officer

For any questions regarding this Privacy Policy or the handling of personal information, please contact: info@progressinvestigations.ca

Commissioner of Information, Canada may also be contacted regarding complaints under PIPEDA.

2. Information We Collect

We collect the following types of personal information:

• Information provided by our clients: name, email address, phone number, address, case details, supporting files, and case summaries.
• Website interactions: information submitted via forms, inquiries, or other communications.

We collect this information directly from clients or through our secure cloud case management system.

3. Purpose of Collection

Personal information is collected and used for the following purposes:

• To provide private investigation services, including case management, reporting, and communication.
• To comply with legal, regulatory, and contractual obligations.
• To maintain client records, perform risk assessments, and protect confidential information.
• We will not use personal information for purposes other than those stated without consent.

4. Children’s Personal Information

We do not intentionally collect personal information from minors under the legal age range. If a minor submits personal information to Progress Investigations and we learn that it belongs to a
child under the legal age range, we will take steps to delete the information as soon as possible.

If you believe that we may have any personal information of a child under the legal age range, please contact us at info@progressinvestigations.ca.

5. Access and Use Controls

We implement strict access controls to protect personal information, including:

• Role-based access within our systems.
• Multi-factor authentication for authorized users.
• Monitoring and logging of access to sensitive data.

Only authorized personnel with a legitimate business need may access personal information.

6. Storage and Retention

• Client information is stored securely on our cloud case management system and company-issued computers.
• Personal information is retained only as long as necessary for the purposes for which it was collected, or as required by law.
• Secure disposal procedures are applied when data is no longer required.

7. Sharing and Disclosure

We do not sell or rent personal information. Disclosure may occur in the following situations:

• With trusted service providers who support our operations, under contractual obligations to protect confidentiality, integrity, and availability of information.
• When required by law, legal process, or regulatory authorities.

All third-party providers are required to comply with PIPEDA and our internal privacy and security standards.

8. Client Rights

Clients have the right to:

Access their information.

• Request corrections to any inaccurate or incomplete information.
• Withdraw consent where applicable, subject to legal or contractual restrictions.
• Request deletion of personal information, in accordance with applicable laws.

Requests can be made via info@progressinvestigations.ca.

9. Security Measures

We maintain appropriate technical, administrative, and physical safeguards to protect personal information, including:

• Network security through TrackOps cloud, SentinelOne Endpoint Detection & Response, and WatchGuard perimeter firewall.
• Secure communication protocols (HTTPS, encryption).
• Regular cybersecurity awareness training for employees.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with an effective date.